FAQs
What are nano blocks?
Are your products suitable for children?
Are your nano blocks safe?
Yes. Our nano blocks are made from high-quality materials and are designed to meet safety standards for appropriate age groups.
How long does delivery take?
Orders are usually processed within 1–2 working days. Delivery typically takes 1–3 working days within Malaysia.
Do you ship nationwide?
Yes, we deliver nationwide across Malaysia.
Can I track my order?
Yes. A tracking number will be provided once your order has been shipped.
Can I return or exchange an item?
Returns or exchanges are accepted for defective or incorrect items. Please contact us within 3 days of receiving your order.
What if some pieces are missing?
If you notice missing pieces, please contact our customer support with your order number and product details.
Do you have physical stores?
Yes. We have physical retail stores where customers can view and experience our nano block collections.
Can I see the completed models in-store?
Yes. Selected completed models are displayed in-store for viewing and inspiration.
Do you offer wholesale or collaboration opportunities?
Yes. For wholesale or collaboration enquiries, please contact us via email.